Refund Policy

This policy applies to purchases in the MVP store. The store is operated by the seller named on the Seller information page (contact: [contact email]).

Keys and coins are delivered at once

Crate keys and MVP Coins are digital content that is delivered in the game right after payment. Before you pay, you are asked to agree that we start delivery immediately. Once these items have been delivered, you lose the 14-day right of withdrawal that normally applies to online purchases in the EU.

Ranks (monthly subscriptions)

A rank is a digital service that starts right after payment, because you ask for it to start at once.

• First 14 days: you can withdraw within 14 days after the first payment of a rank, without giving a reason. We refund what you paid, minus a fair part for the days your rank was already active. The rank and the gift items that came with it are then removed.
• After 14 days: you can cancel at any time on the Manage subscription page or in the game with /mvpshop cancel. The rank works until the end of the month you already paid for and you are not charged again. We do not refund a month that has already started, except where the law requires it.

To withdraw, write to us (see below) with your nickname and order number, or use any clear statement. You can also use this text: "I hereby withdraw from my contract for the following service: [rank], ordered on [date], nickname [nickname]."

When we refund

• Not delivered: you paid but the item did not arrive and we could not fix it within 72 hours.
• Double payment: you were charged twice for the same order by mistake.
• Wrong item: you received something different from what was shown on the store page.
• Anything the law requires, including your mandatory consumer rights.

When we do not refund

• You changed your mind after keys or coins were delivered.
• You entered the wrong nickname and the item was delivered to it.
• You lost the item through gameplay (death, trading, etc.) or were banned for breaking the server rules.

How to ask for a refund

Write to [contact email] or open a ticket on our Discord. Please include your Minecraft nickname, the order number (shown after payment) and the date. Refunds go back to the original payment method, usually within 5 to 10 business days.

Chargebacks

Please contact us before disputing a payment with your bank: we solve most problems quickly. Unjustified chargebacks may lead to a ban from the store and the server.